Questions and answers
Often, the User is faced with the choice of which network to withdraw funds from the exchange to the exchanger. Experts always advise using the native network of the token for its withdrawal. For example, for ETH and its derivatives, choose the ERC20 network. For BNB and other BEP20 coins, choose the BSC/BEP-20 network. For Polkadot, the DOT network.
Some digital asset blockchains (Binance Coin, Stellar, Ripple, Cosmos) use identifiers necessary to transfer funds within the network. For example, in the Ripple network, this digital code is called the Destination Tag. On the NEM network, the memo must be entered in the field called Message. Many users, when sending funds on these networks, ignore entering the MEMO, which can lead to the loss of sent funds.
Sometimes, users create applications with an error in the details for receiving funds. If the service does not have the ability to pay funds to the details you specified in the application, then your application may be deleted. In such cases, you must contact the support service via online chat or by e-mail.
BTCRotor digital service invites Users to participate in the exchanger s Bonus Program and receive rewards for performing simple actions. Online exchanger BTCRotor will add bonuses to your account for the following actions: Leaving a review about the work of our exchanger on the popular monitoring of cryptocurrency services BestChange ; Leaving feedback with an assessment of the quality of work and suggestions for improving the functionality of the service in our special feedback form. After completing the first item on the BestChange monitoring , our specialists, after checking the application number you specified, will transfer from 15 to 50 bonuses to your balance. After completing the second paragraph, 5 bonuses will be credited to your balance. You can use bonuses by paying up to 20% of the amount when creating an application at the rate: 1 BTCRotor bonus - 1 ruble of the Russian Federation. Terms of the Bonus Program: The number of bonuses received for feedback on the BestChange resource directly comes from the volume of the completed exchange by the User. When making a transaction up to 1500 rubles, 15 bonuses will be credited to your balance. When making a transaction in the amount of more than 1500 rubles, 1% of the exchange amount will be credited to your account in the Personal Account, but not more than 50 bonuses (the amount of bonuses is rounded down to a whole number); bonus program is a means of rewarding Users for helping to improve the quality of work and functionality of the service, and is in no way a method of obtaining regular profits by cheating reviews. BTCRotor reserves the right to change the terms of the Bonus Program without notifying Users. Any cheating of reviews or manipulations with the Bonus Program of the BTCRotor digital service , aimed at misleading the administration of the service and receiving bonuses by dishonest methods, will lead to the removal of all accrued bonuses and possible blocking of the account.
AML stands for anti-money laundering and counter-terrorist financing principles. KYC is a “know your customer” procedure. BTCRotor digital service supports secure transactions, risk management and transaction tracking tasks. You can read more detailed information about AML/KYC on the corresponding page .
Sometimes, after creating an application, the User realizes that he made a mistake in the specified details. In this case, you need to report this incident to the User support chat as soon as possible and provide the correct details. On average, an exchange request is processed no more than 10 minutes, and the risk of sending your funds to incorrect details is quite high. If your application has already been paid, then it becomes impossible to return the funds. In any case, the first step is to contact the service support service.
BTCRotor digital cryptocurrency exchange service provides an opportunity to convert electronic currencies without registration. At the same time, registered Users can get access to more functionality of the site and participate in the Bonus and Affiliate programs of the service.
The average processing time for an application on the BTCRotor digital service is no more than 10 minutes. However, the receipt of funds to your account/wallet may depend on many factors that sevris cannot influence. For example, the time of receipt of funds in the Bitcoin network depends on the network confirmation speed, which varies from 15 minutes to 2 days.
If you are registered on the BTCRotor digital service , then you can track the history and status of your applications in your Personal Account , in the History tab. If you are not registered on the service, you can check the status of your application with the support service specialists in the service chat. The number of your application and the status of the operation will also be sent to the e-mail box you specified in the application.
To make an exchange for an amount greater than the reserve of our exchanger , you need to contact the support service specialists and leave a request to replenish the reserve of the necessary cryptocurrency . It is possible to contact the technical support service by E - mail or using the online chat on the website of the service.
In order to start using the Bitcoin cryptocurrency, you need to open a wallet and get a Bitcoin address. A Bitcoin address is a unique alphanumeric character set to which funds are sent within the Bitcoin network. A Bitcoin address can also be represented as a QR code.
If you created an application and paid for it using the details received, but did not have time to click the I paid button for technical reasons, then to complete the processing of the application, you need to contact the support service of the BTCRotor service . When applying, you will need to indicate the mail or number of your application, which can be viewed in the Personal Account, in the appropriate section .
In the modern world, the use of payment systems implies identity verification. When verifying, you must provide passport data or data of an identity document. According to the Federal Law numbered 161 and 115 of the Russian Federation, when registering in electronic payment systems, a passport and the eIDAS regulation are required for residents of the EU.